Patient Care Associate

Icarespecialists; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

Paid time off and holidays

Job summary

Vision Innovation Partners seeks a Patient Care Associate to join our front desk team. You will greet patients, handle check-in and scheduling, and support day-to-day administrative tasks in a fast-paced healthcare setting.

The role emphasizes exceptional customer service, clear communication, and accurate records management, with potential travel to other Northeastern Eye Institute locations. Prior healthcare exposure is preferred, bilingual skills a plus.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service skills and communication.
• Experience in fast-paced healthcare environment preferred or willingness to train.
• Knowledge of MS Office and EMR systems is a plus.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greet patients professionally in person and by phone.
• Assist with check-in/check-out and scheduling.
• Verify financial records and collect patient charges.
• Maintain patient records and ensure accuracy of information.
• Support front desk operations and travel to other VIP locations as needed.
• Provide excellent customer service and manage inquiries.

Skills

Detail-oriented

Multitasking

Customer service

Strong communication

MS Office

EMR knowledge

Healthcare experience

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic Medical Records (EMR) software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Traveling to other Northeastern Eye Institute locations

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.