Patient Care Lead

Vision Innovation Partners; Harrisburg (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays

Job summary

Vision Innovation Partners is seeking a personable and energetic Patient Care Lead to oversee front desk operations, patient in-flow and out-flow, and patient education. The role includes data collection, training of the desk team, and daily reporting to ensure a positive customer service experience across all patient interactions.

The Patient Care Lead will coordinate with clinical management, manage scheduling, kiosk and insurance tasks, and support the billing process.

Qualifications

• Must be at least 18 years of age.
• Nurturing and caring demeanor.
• Clear communication; strong verbal, written and typing skills are required.

Responsibilities

• Creates weekly schedules for front office and trains/supervises front office staff.
• Manages monthly schedule for administrator and notifies staff of vacations/meetings.
• Oversees check-in/check-out, appointment book, and front desk customer service.
• Manages kiosk, insurance, refractions, and forms uploads; handles front desk voids on Kiosk/Allscripts.
• Verifies and signs off on cash collected by front desk staff.
• Maintains petty cash and front desk product/cost lists.
• Coordinates with clinical manager for smooth office operations.
• Reports daily to billing manager on schedules and no-shows; proposes solutions.
• Prepares weekly status report on front office performance.

Skills

Clear communication

Typing skills

Customer service

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Patient Care Lead

We are currently seeking a personable, energetic, professional Patient Care Lead to join our outstanding team! The Patient Care Lead is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of demographic and insurance related data, and training of the desk team. The Patient Care Lead will provide daily reports as directed and ensure end of day processes are complete. This position’s essential function is to ensure all members of the front desk always create and maintain a positive customer service experience.

Responsibilities

• Makes weekly schedules for front office. Trains and supervises front office staff (check-in, check-out, customer service, appointments, and any other necessary administrative functions necessary to running a high functioning front office).
• Makes monthly schedule for administrator, on or before the 15th of each month, notifying staff of vacations, meetings, etc.
• Manages check-in, check-out, appointment book, and customer service, and scheduling of front desk staff.
• Responsible for all kiosk management, insurance, refractions, and forms uploads. Responsible for all front desk voids on Kiosk and Allscripts.
• Verifies and signs off on all daily (time of service) cash collected by front desk staff.
• Responsible for management of petty cash.
• Responsible for maintaining a current list of all products and cost sold at front desk.
• Coordinates with clinical manager to ensure a smoothly running office.
• Reports daily to billing manager concerning the daily schedule, proposing solutions to any scheduling challenges and reporting on no shows.
• Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
• Provides back-up to front office staff.

Qualifications

• Must be at least 18 years of age
• Have a nurturing and caring demeanor
• The ability to clearly communicate; strong verbal, written and typing skills are required.

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.