Patient Care Advocate (Urgent Care)

MD Now Urgent Care; Miami (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with 100% match on 3% to 9% of?

Tuition assistance

Employee counseling services

Paid time off

Job summary

MD Now Urgent Care in Miami, FL is seeking a Patient Care Representative to join a physician-led team dedicated to high-quality patient care. The role supports scheduling, insurance verification, and efficient check-in processes within a busy urgent care setting.

You will work with multiple computer programs, handle inquiries, verify demographics and insurance information, and ensure accurate payments and documentation.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Willingness to travel to other clinics in the area for scheduling purposes.
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Flexibility

Multitasking

Strong communication

Education

BLS certification within 30 days

Job description

MD Now Urgent Care in Miami, FL is seeking a Patient Care Representative to join a physician-led team dedicated to high-quality patient care. The role supports scheduling, insurance verification, and efficient check-in processes within a busy urgent care setting.

You will work with multiple computer programs, handle inquiries, verify demographics and insurance information, and ensure accurate payments and documentation.