Patient Experience Coordinator

MD Now Urgent Care; Wellington (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellbeing support

Paid time off and family leave

401(k) with company match

Tuition and certification support

Job summary

MD Now Urgent Care in Florida is seeking a Patient Care Representative to deliver compassionate, efficient service at the front desk. You will check-in patients, answer phone calls, verify insurance, and collect demographic information to ensure accurate records.

This role supports occupational health services within a large network and requires flexibility to work during clinic hours (8am-8pm). Travel to nearby clinics may be needed; a BLS certification is required within 30 days of start.

Qualifications

• 1 year of clinical experience in a patient care setting preferred.
• Willingness to travel to other clinics for scheduling purposes
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Multitasking

Computer proficiency

BLS within 30 days

Job description

MD Now Urgent Care in Florida is seeking a Patient Care Representative to deliver compassionate, efficient service at the front desk. You will check-in patients, answer phone calls, verify insurance, and collect demographic information to ensure accurate records.

This role supports occupational health services within a large network and requires flexibility to work during clinic hours (8am-8pm). Travel to nearby clinics may be needed; a BLS certification is required within 30 days of start.