Patient Care Concierge (Urgent Care)

MD Now Urgent Care; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan with match

Medical, dental, vision benefits

Tuition assistance

Paid time off

Job summary

MD Now Urgent Care seeks a Patient Care Representative to support patient admissions, scheduling, and insurance verification. You will be part of a team that values compassionate, efficient care and strong teamwork across locations.

The role involves check-in duties, inquiries handling, and ensuring accurate paperwork. Travel between MD Now locations within the assigned area may be required.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Willing to travel/float between all MD Now locations within assigned Area preferred

Skills

Clinical experience

Customer service

Computer skills

BLS within 30 days

Job description

MD Now Urgent Care seeks a Patient Care Representative to support patient admissions, scheduling, and insurance verification. You will be part of a team that values compassionate, efficient care and strong teamwork across locations.

The role involves check-in duties, inquiries handling, and ensuring accurate paperwork. Travel between MD Now locations within the assigned area may be required.