Patient Care Concierge

HCA Healthcare, Inc.; Naples (FL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Tuition assistance

Employee discounts

Job summary

MD Now urgent care, part of HCA Healthcare, is seeking a Patient Care Representative to support patients with check-in, telephone inquiries, and insurance verification. You will ensure accurate documentation and collaborate with team members to deliver compassionate care.

The role requires strong customer service, ability to use multiple computer programs, and a willingness to travel/float between MD Now locations within the assigned area. A dynamic healthcare environment awaits.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Willing to travel/float between all MD Now locations within assigned Area preferred

Skills

Clinical experience

BLS certification

Customer service

Computer proficiency

Job description

MD Now urgent care, part of HCA Healthcare, is seeking a Patient Care Representative to support patients with check-in, telephone inquiries, and insurance verification. You will ensure accurate documentation and collaborate with team members to deliver compassionate care.

The role requires strong customer service, ability to use multiple computer programs, and a willingness to travel/float between MD Now locations within the assigned area. A dynamic healthcare environment awaits.