Patient Call Center Scheduler & Navigator

Ochsner LSU Health; Shreveport (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner LSU Health is seeking a patient access coordinator to manage appointment scheduling and basic registration tasks. You will ensure physician scheduling guidelines align with patient preferences across systems while maintaining HIPAA compliance.

The role requires strong communication, data entry accuracy, and familiarity with Epic or similar EMR systems. Prior healthcare or customer service experience is preferred, with a focus on teamwork and professional patient interactions.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• One year of experience in healthcare, customer service, or related field required.

Responsibilities

• Handle appointment scheduling, cancellations, and confirmations per guidelines.
• Complete basic patient registration, demographics, and insurance information.
• Schedule patient appointments system-wide with appropriate prep instructions.
• Address urgent needs following protocol.
• Process messages from calls, portals, and texts ensuring data accuracy.
• Assist with training and contribute to contact center metrics.

Skills

Communication skills

HIPAA compliance

Multitasking

Verbal & written communication

Epic proficiency

Windows applications

Team collaboration

Privacy and security awareness

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Epic EMR

CRM systems

Job description

Ochsner LSU Health is seeking a patient access coordinator to manage appointment scheduling and basic registration tasks. You will ensure physician scheduling guidelines align with patient preferences across systems while maintaining HIPAA compliance.

The role requires strong communication, data entry accuracy, and familiarity with Epic or similar EMR systems. Prior healthcare or customer service experience is preferred, with a focus on teamwork and professional patient interactions.