Remote-Eligible Patient Navigator

Ochsner Health System; Shreveport (LA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Ochsner LSU Health System in Shreveport, LA, seeks a patient access coordinator to handle inbound and outbound calls, scheduling patients across Epic EMR and aligning physician scheduling guidelines with patient preferences.

The role requires a high school diploma, healthcare or customer service experience, and the ability to maintain HIPAA compliance. Training on Epic will be provided; strong communication and multitasking are essential.

Competenze

• High school diploma or equivalent required.
• Associate degree preferred in related field.

Mansioni

• Handles appointment scheduling, cancellation, and confirmation per guidelines.
• Collects basic patient information ensuring HIPAA compliance.
• Schedules patient appointments across Epic EMR and departments.
• Answers inquiries and routes non-scheduling calls appropriately.

Conoscenze

Verbal communication

Written communication

Epic proficiency

Interpersonal skills

Multitasking

Medical terminology

Formazione

High school diploma or equivalent

Associate degree preferred

Strumenti

EPIC EMR

Descrizione del lavoro

Ochsner LSU Health System in Shreveport, LA, seeks a patient access coordinator to handle inbound and outbound calls, scheduling patients across Epic EMR and aligning physician scheduling guidelines with patient preferences.

The role requires a high school diploma, healthcare or customer service experience, and the ability to maintain HIPAA compliance. Training on Epic will be provided; strong communication and multitasking are essential.