Patient Billing & Support Specialist

Ochsner Health; Louisiana (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Ochsner Health is seeking a patient billing specialist to handle inquiries and assist with past-due balances while delivering exceptional customer service. You will interact with patients, providers, and departments to ensure accurate charting and timely resolutions.

The role requires strong communication, data-entry skills, and the ability to work under fluctuating workload in a healthcare setting. Equal opportunity employer; compliance and privacy standards apply.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills
• Ability to perform effectively under conditions of fluctuating workload.
• Works with minimal supervision and makes independent decisions.

Responsibilities

• Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately.
• Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period.
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.
• Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives.
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently.
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction.
• Other duties as required.

Skills

Data entry

Communication

Windows applications

Interpersonal skills

Independent decisions

Adaptability

Education

High School diploma or equivalent

Bachelor's degree

Job description

Ochsner Health is seeking a patient billing specialist to handle inquiries and assist with past-due balances while delivering exceptional customer service. You will interact with patients, providers, and departments to ensure accurate charting and timely resolutions.

The role requires strong communication, data-entry skills, and the ability to work under fluctuating workload in a healthcare setting. Equal opportunity employer; compliance and privacy standards apply.