Patient Billing & Service Advocate

Ochsner Health; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Ochsner Health is seeking a Patient Billing Inquiries Specialist responsible for handling patient billing inquiries for the Health System. The role includes providing customer service and collecting past due balances with accurate, timely responses.

The position requires strong communication, data-entry accuracy, and familiarity with medical terminology in billing contexts. A high school diploma is required, with a bachelor's degree preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 1 year of customer service, healthcare, or office experience required.
• Experience with medical terminology in a medical billing environment preferred.

Responsibilities

• Respond to patient inquiries about medical bill accounts via inbound and outbound calls, email, or in person.
• Serve as a liaison between patients, providers, and external departments to ensure charts are applied correctly.
• Record and maintain transactions to resolve balances within prescribed timeframes.
• Educate patients on available payment options and the financial impact of alternatives.
• Provide top-quality customer service to ensure patient satisfaction and professional handling of issues.

Skills

Customer service

Medical terminology

Data entry

Communication

Office software

Education

High School diploma or equivalent

Bachelor's degree

Job description

Ochsner Health is seeking a Patient Billing Inquiries Specialist responsible for handling patient billing inquiries for the Health System. The role includes providing customer service and collecting past due balances with accurate, timely responses.

The position requires strong communication, data-entry accuracy, and familiarity with medical terminology in billing contexts. A high school diploma is required, with a bachelor's degree preferred.