Patient Billing & Service Specialist

Montage Health; Ryan Ranch (CA); On-site; USD 44,000 - 59,000; Full time

Job summary

Montage Health in California is seeking a Customer Service Representative to assist patients by answering calls, greeting walk-ins, and handling billing inquiries. You will process payments, set up payment plans, and issue statements, while updating demographics and insurance information in the records.

The role also covers charity/discounted care applications and referrals to collections. A high school diploma or GED is required, with strong communication and customer service skills preferred.

Qualifications

• High school diploma or GED required; relevant coursework preferred.
• Strong communication and customer service skills essential.
• Ability to read, understand and follow complex instructions.

Responsibilities

• Answer calls to the customer service line and respond to inquiries.
• Assist patients who walk in and handle correspondence (email, mail, fax).
• Process payments and arrange payment plans; issue statements.
• Update demographics and insurance information in the system.
• Assist with charity/discounted care applications and referrals to collections.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Customer service

Telephone skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Accounts receivable software

Job description

Montage Health in California is seeking a Customer Service Representative to assist patients by answering calls, greeting walk-ins, and handling billing inquiries. You will process payments, set up payment plans, and issue statements, while updating demographics and insurance information in the records.

The role also covers charity/discounted care applications and referrals to collections. A high school diploma or GED is required, with strong communication and customer service skills preferred.