Customer Service Representative - Patient Business Services (INTERNAL HOSPITAL POSTING)

Community Hospital of the Monterey Peninsula; Monterey (CA); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Evening shift differential

Night shift differential

Job summary

Montage Health is seeking a Customer Service Representative to support the Patient Financial Services team. You will handle calls, respond to inquiries, assist walk-in patients, and help resolve balances, payments, charity applications, and collections referrals. Strong communication, basic accounting, and billing experience are required.

Full-time, weekday hours, competitive hourly pay with shift differentials. Equal Opportunity Employer.

Qualifications

• High school diploma or GED is required.
• Two-year self-pay billing collection experience.
• One year medical billing experience.
• Knowledge of basic accounting principles.
• Experience with computers and standard office equipment.
• Reading and understanding financial information clearly.

Responsibilities

• Answer calls to the Customer Service Line.
• Respond to incoming correspondence (email, fax, mail).
• Assist patients who walk in and address billing concerns.
• Process payments and set up payment plans; provide statements.
• Update demographics and insurance information.
• Process charity/discounted care applications.
• Refer accounts to collections or bad debt as needed.

Skills

Communication skills

Verbal & written skills

Computer literacy

Billing discussions

Microsoft Word & Excel

Accounting basics

Medical terminology

Patient interaction

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Welcome to Montage Health's application process!

Job Description

The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities include, but not limited to: answer calls to Customer Service Line; respond to incoming correspondence (e.g., email, fax, mail); support all patients who "walk in"; place outbound calls to resolve patient balances or address billing concerns; process payments, including setting up payment plans and providing statements; update demographics/insurance information; process charity/discounted care applications; and refer accounts to collections or bad debt. May perform other duties as assigned by the Customer Service Supervisor or a manager.

Experience

Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; two-year self pay billing collection experience, and one year medical billing experience; knowledge of basic accounting principles and medical terminology; experience with and working knowledge of computer based accounts receivable/payable systems; excellent telephone skills; basic experience with Microsoft Word and Excel; well-groomed in appearance.

Preferences

Customer service skills; working with the public in person or on the phone in a medical setting; demonstrates an understanding of collection law; knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.

Education

High school graduate or GED required. Relevant coursework above and beyond high school is preferred.

Equal Opportunity Employer

Assigned Work Hours

Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.

Position Type

Regular

Pay Range (based on years of applicable experience)

$32.24 to $43.14

Hourly Evening Shift Differential: $2.17

Hourly Night Shift Differential: $3.26