Customer Service Representative - Patient Business Services (INTERNAL HOSPITAL POSTING)

Montage Health; Ryan Ranch (CA); Presencial; USD 44.000 - 59.000; Jornada completa

Descripción de la vacante

Montage Health in California is seeking a Customer Service Representative to assist patients by answering calls, greeting walk-ins, and handling billing inquiries. You will process payments, set up payment plans, and issue statements, while updating demographics and insurance information in the records.

The role also covers charity/discounted care applications and referrals to collections. A high school diploma or GED is required, with strong communication and customer service skills preferred.

Formación

• High school diploma or GED required; relevant coursework preferred.
• Strong communication and customer service skills essential.
• Ability to read, understand and follow complex instructions.

Responsabilidades

• Answer calls to the customer service line and respond to inquiries.
• Assist patients who walk in and handle correspondence (email, mail, fax).
• Process payments and arrange payment plans; issue statements.
• Update demographics and insurance information in the system.
• Assist with charity/discounted care applications and referrals to collections.
• Perform other duties as assigned by supervisor.

Conocimientos

Verbal communication

Written communication

Customer service

Telephone skills

Educación

High school diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Accounts receivable software

Descripción del empleo

Welcome to Montage Health’s application process! Job Description:

The Customer Service Representative reports to the Customer Service Supervisor.

Responsibilities

• answer calls to Customer Service Line;
• respond to incoming correspondence (e.g., email, fax, mail);
• support all patients who "walk in";
• place outbound calls to resolve patient balances or address billing concerns;
• process payments, including setting up payment plans and providing statements;
• update demographics/insurance information;
• process charity/discounted care applications;
• and refer accounts to collections or bad debt;
• May perform other duties as assigned by the Customer Service Supervisor or a manager.

Experience

• Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change;
• effective verbal and written communication skills;
• ability to read, comprehend and follow written and verbal instructions;
• experience with computers and working knowledge of standard office equipment;
• ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict;
• proven ability to discuss financial matters with patients and/or their representatives;two-year self pay billing collection experience, and one year medical billing experience;
• knowledge of basic accounting principles and medical terminology;
• experience with and working knowledge of computer based accounts receivable/payable systems;
• excellent telephone skills;
• basic experience with Microsoft Word and Excel;
• well-groomed in appearance.

Preferences

• Customer service skills;
• working with the public in person or on the phone in a medical setting;
• demonstrates an understanding of collection law;
• knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.

Education

• High school graduate or GED required.
• Relevant coursework above and beyond high school is preferred.

Equal Opportunity Employer #LI-DNI

Work Hours

Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.

Position Type

Regular Pay Range (based on years of applicable experience): $32.24 to $43.14 The hours employees work determine when a shift differential is paid.

Shift Differentials

• Hourly Evening Shift Differential: $2.17
• Hourly Night Shift Differential: $3.26

Montage Health, a nonprofit company, is a collection — a montage — of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.