Medical Billing & Patient Support Specialist

Montage Health; Monterey (CA); On-site; USD 44,000 - 59,000; Full time

Job summary

Montage Health is seeking a patient financial services representative in Monterey, CA to join the Customer Service team. You will handle calls, respond to inquiries, collect payments, set up plans, and assist with charity applications while maintaining professionalism in a busy healthcare setting.

Requirements include strong communication, basic accounting knowledge, office software proficiency, and ability to discuss financial matters with patients. Spanish helpful.

Qualifications

• High school graduate or GED required.
• Excellent telephone skills and professional demeanor a must.
• Strong verbal and written communication abilities.
• Experience reading instructions and following procedures.
• Proficiency with basic office equipment and computers.
• Knowledge of basic accounting principles helpful.
• Spanish speaking a plus.

Responsibilities

• Answer calls to Customer Service Line.
• Respond to emails, faxes, and mail from patients.
• Assist patients who walk in and address billing concerns.
• Place outbound calls to collect balances and discuss arrangements.
• Process payments and set up payment plans.
• Update demographics and insurance information.
• Process charity/discounted care applications and refer to collections when needed.

Skills

Excellent telephone skills

Effective verbal and written沟通

Education

High school graduate or GED

Tools

Microsoft Word

Microsoft Excel

Accounts receivable software

Job description

Montage Health is seeking a patient financial services representative in Monterey, CA to join the Customer Service team. You will handle calls, respond to inquiries, collect payments, set up plans, and assist with charity applications while maintaining professionalism in a busy healthcare setting.

Requirements include strong communication, basic accounting knowledge, office software proficiency, and ability to discuss financial matters with patients. Spanish helpful.