Customer Service & Patient Account Specialist

ATS Health; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ATS Health in Florida is seeking a Customer Service Billing professional to respond to patient and payer inquiries, document account activity, and move issues toward resolution under the guidance of the Billing Manager.

You will review accounts for inpatient and outpatient services, explain balances, process payments or arrangements, and document actions in the patient record while maintaining confidentiality.

Qualifications

• At least two years of patient-account, medical billing or healthcare customer-service experience.
• Experience reviewing account details and documenting calls and following defined procedures.
• Clear verbal and written communication, sound judgment and a professional approach to sensitive conversations.
• Ability to use billing systems and payer websites while protecting confidential information.

Responsibilities

• Review incoming questions about inpatient and outpatient accounts and take the appropriate action within assigned authority.
• Explain balances, accept authorized card payments or establish approved payment arrangements when a patient balance is due.
• Document each inquiry, action taken and required next step clearly in the patient-account record.
• Escalate complex or unresolved accounts to senior or supervisory staff.
• Follow up on self-pay and No-Fault pending accounts to obtain insurance information or discuss payment arrangements.
• Use approved billing systems and payer websites for eligibility review, account research and assigned billing activities.
• Maintain accurate records of calls, correspondence, bills, rejections, vouchers and related account activity.
• Communicate clearly and respectfully with patients, third‑party payers and external agencies.

Skills

Medical billing experience

Healthcare customer-service

Verbal and written communication

Billing systems & payer websites

Tools

Billing systems

Payer websites

Job description

Employment

Full-time

Experience

2+ years

Schedule

Mon–Fri 8 a.m.–5 p.m.

Respond to patient and payer inquiries, document account activity and help move assigned patient-account issues toward an appropriate next step under the direction of the Customer Service Billing Manager.

Key Responsibilities

• Review incoming questions about inpatient and outpatient accounts and take the appropriate action within assigned authority.
• Explain balances, accept authorized card payments or establish approved payment arrangements when a patient balance is due.
• Document each inquiry, action taken and required next step clearly in the patient-account record.
• Escalate complex or unresolved accounts to senior or supervisory staff.
• Follow up on self-pay and No-Fault pending accounts to obtain insurance information or discuss payment arrangements.
• Use approved billing systems and payer websites for eligibility review, account research and assigned billing activities.
• Maintain accurate records of calls, correspondence, bills, rejections, vouchers and related account activity.
• Communicate clearly and respectfully with patients, third‑party payers and external agencies.

Minimum Qualifications

• At least two years of relevant patient‑account, medical billing or healthcare customer‑service experience.
• Experience reviewing account details, documenting calls and following defined procedures.
• Clear verbal and written communication, sound judgment and a professional approach to sensitive conversations.
• Ability to use billing systems and payer websites while protecting confidential information.

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