Customer Service Representative - Patient Business Services (INTERNAL HOSPITAL POSTING)

Montage Health; Monterey (CA); On-site; USD 44,000 - 59,000; Full time

Job summary

Montage Health is seeking a patient financial services representative in Monterey, CA to join the Customer Service team. You will handle calls, respond to inquiries, collect payments, set up plans, and assist with charity applications while maintaining professionalism in a busy healthcare setting.

Requirements include strong communication, basic accounting knowledge, office software proficiency, and ability to discuss financial matters with patients. Spanish helpful.

Qualifications

• High school graduate or GED required.
• Excellent telephone skills and professional demeanor a must.
• Strong verbal and written communication abilities.
• Experience reading instructions and following procedures.
• Proficiency with basic office equipment and computers.
• Knowledge of basic accounting principles helpful.
• Spanish speaking a plus.

Responsibilities

• Answer calls to Customer Service Line.
• Respond to emails, faxes, and mail from patients.
• Assist patients who walk in and address billing concerns.
• Place outbound calls to collect balances and discuss arrangements.
• Process payments and set up payment plans.
• Update demographics and insurance information.
• Process charity/discounted care applications and refer to collections when needed.

Skills

Excellent telephone skills

Effective verbal and written沟通

Education

High school graduate or GED

Tools

Microsoft Word

Microsoft Excel

Accounts receivable software

Job description

Welcome to Montage Health’s application process!

Job Description:

• answer calls to Customer Service Line;
• respond to incoming correspondence (e.g., email, fax, mail);
• support all patients who \"walk in\";
• place outbound calls to resolve patient balances or address billing concerns;
• process payments, including setting up payment plans and providing statements;
• update demographics/insurance information;
• process charity/discounted care applications;
• and refer accounts to collections or bad debt;
• May perform other duties as assigned by the Customer Service Supervisor or a manager.

Experience:

• Proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change;
• effective verbal and written communication skills;
• ability to read, comprehend and follow written and verbal instructions;
• experience with computers and working knowledge of standard office equipment;
• ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict;
• proven ability to discuss financial matters with patients and/or their representatives;
• two-year self pay billing collection experience, and one year medical billing experience;
• knowledge of basic accounting principles and medical terminology;
• experience with and working knowledge of computer based accounts receivable/payable systems;
• excellent telephone skills;
• basic experience with Microsoft Word and Excel;
• well-groomed in appearance.

Preferences:

• Customer service skills;
• working with the public in person or on the phone in a medical setting;
• demonstrates an understanding of collection law;
• knowledge of Medicare, Medi-Cal, and third-party payer reimbursement principles and Spanish Speaking.

Education:

High school graduate or GED required. Relevant coursework above and beyond high school is preferred.

Equal Opportunity Employer

Assigned Work Hours:

Full time (1.0 FTE) Monday - Friday, 8:30 a.m. - 5:00 p..m.

Position Type:

Regular

Pay Range (based on years of applicable experience):

$32.24

to

$43.14

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.17

Hourly Night Shift Differential: $3.26