Patient Billing Resolution Specialist

Medical University of South Carolina; Charleston (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Medical University of South Carolina (MUSC) is seeking an on-site Billing Liaison to coordinate between departments and patient accounting. You will resolve billing issues in Epic, manage queues, and support financial counselors and patient inquiries, maintaining accurate metrics and professional customer service.

As a regular, full-time employee at University Medical Associates, you will assist with escalated accounts, participate in on-site counseling when needed, and contribute to special

Qualifications

• Education: High School Degree or Equivalent
• Work Experience: 1 year

Responsibilities

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships.
• Works with all systems including Epic to resolve patient billing issues such as refunds, charge corrections, credit/debit memos and reversals.
• Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests and patient billing concerns.
• Maintains acceptable accuracy rate and meets department metrics; identifies trends for improvement through daily work processes.
• Assists management with escalated patient account issues; resolves high priority accounts quickly, accurately and professionally.
• Assists with on-site patient counseling and supports customer service as business needs dictate.
• Special projects as needed; other duties as assigned.

Education

High School Degree or Equivalent; Work Experience: 1 year

Job description

The Medical University of South Carolina (MUSC) is seeking an on-site Billing Liaison to coordinate between departments and patient accounting. You will resolve billing issues in Epic, manage queues, and support financial counselors and patient inquiries, maintaining accurate metrics and professional customer service.

As a regular, full-time employee at University Medical Associates, you will assist with escalated accounts, participate in on-site counseling when needed, and contribute to special