Customer Service Resolution Specialist

Medical University of South Carolina; Charleston (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Medical University of South Carolina (MUSC) is seeking an on-site Billing Liaison to coordinate between departments and patient accounting. You will resolve billing issues in Epic, manage queues, and support financial counselors and patient inquiries, maintaining accurate metrics and professional customer service.

As a regular, full-time employee at University Medical Associates, you will assist with escalated accounts, participate in on-site counseling when needed, and contribute to special

Qualifications

• Education: High School Degree or Equivalent
• Work Experience: 1 year

Responsibilities

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships.
• Works with all systems including Epic to resolve patient billing issues such as refunds, charge corrections, credit/debit memos and reversals.
• Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests and patient billing concerns.
• Maintains acceptable accuracy rate and meets department metrics; identifies trends for improvement through daily work processes.
• Assists management with escalated patient account issues; resolves high priority accounts quickly, accurately and professionally.
• Assists with on-site patient counseling and supports customer service as business needs dictate.
• Special projects as needed; other duties as assigned.

Education

High School Degree or Equivalent; Work Experience: 1 year

Job description

Job Description Summary

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.

Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.

Assists with on-site patient counseling and supports customer service as business needs dictate

Special projects as needed

Other duties as assigned

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002054 UMA CORP RC SBO Customer Service CC

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Job Description

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
• Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
• Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
• Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
• Assists with on-site patient counseling and supports customer service as business needs dictate
• Special projects as needed
• Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Equal Opportunity Employer

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify

The Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees