Customer Service Resolution Specialist

C018 MUSC Community Physicians (MCP); United States; On-site; USD 25,000 - 32,000; Full time

Job summary

MUSC Community Physicians (MCP) is seeking a Billing Clerk to act as a liaison between departments and patient accounting staff, resolving billing issues and maintaining positive interdepartmental relationships.

You will work with Epic and other systems to handle refunds, charge corrections, credit/debit memos, and payment reversals while meeting department metrics. 40 hours per week; on-site role; High School degree and 1 year experience required.

Qualifications

• High School degree or equivalent required.
• 1 year work experience preferred in a billing or healthcare environment.

Responsibilities

• Serve as liaison between departments and patient accounting staff to resolve billing issues.
• Resolve refunds, charge corrections, credits memos, and payment reversals.
• Participate in assigned work queues for risk management, MyChart, and financial counselor requests.

Education

High School Degree or Equivalent

Job description

Job Description Summary

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC. Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns. Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes. Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts. Assists with on-site patient counseling and supports customer service as business needs dictate. Special projects as needed. Other duties as assigned.

• Entity: MUSC Community Physicians (MCP)
• Worker Type: Employee
• Worker Sub-Type: Regular
• Cost Center: CC004513
• Pay Rate Type: Hourly
• Pay Grade: Health-22

Scheduled Weekly Hours: 40

Additional Job Description

Education: High School Degree or Equivalent

Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team.

Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills.

There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location.

MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina.

The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients.

MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry.

In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites.

U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50.

The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.