Patient Billing & Payment Solutions Specialist

WVU Medicine; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia University Health System is seeking a Patient Billing Representative to ensure accurate and timely resolution of billing concerns and to implement collection policies. You will interview and counsel patients for payment arrangements and charity assistance while working with them to resolve account balances.

The role requires strong communication, attention to detail, and familiarity with medical terminology and payer guidelines.

Qualifications

• High school diploma or equivalent is required.
• One year experience in a healthcare setting is preferred.
• One year of customer service experience is preferred.
• Knowledge of ICD-9 and CPT coding is preferred.

Responsibilities

• Accurately posts data (payments, adjustments) as needed.
• Communicates problems hindering work flow to management.
• Resolves patient billing and third party payer concerns.
• Interviews & counsels patients for payment arrangements and/or charity assistance.
• Answers patient questions quickly, accurately, and courteously.
• Screens Medicare charity within established guidelines.
• Rebuys accounts as necessary.
• Works with patients to resolve account balances.

Skills

Communication

Customer service

Medical terminology

Medicare rules

Data entry

MS Word/Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

West Virginia University Health System is seeking a Patient Billing Representative to ensure accurate and timely resolution of billing concerns and to implement collection policies. You will interview and counsel patients for payment arrangements and charity assistance while working with them to resolve account balances.

The role requires strong communication, attention to detail, and familiarity with medical terminology and payer guidelines.