Patient Financial Resolution Specialist

WVU Medicine; Morgantown (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

The SYSTEM West Virginia University Health System seeks a patient accounts representative to enter accurate demographic, billing, and insurance information, post payments and adjustments, and resolve patient liability with a focus on excellent service and HIPAA compliance.

The on- site role in Morgantown, WV requires strong communication, attention to detail, and the ability to handle a high-volume, fast-paced environment while ensuring adherence to state and federal collections laws.

Qualifications

• High school diploma or equivalent.
• Associate degree in medical assisting or medical office administration preferred.

Responsibilities

• Obtains demographic/billing/insurance information.
• Accurately posts payments and adjustments.
• Communicates problems hindering workflow to management.
• Resolves patient liability concerns by assisting with payment arrangements and/or financial assistance.
• Follows up on accounts as indicated by system reminders.
• Maintains patient confidentiality according to WVUHS policy and HIPAA.

Skills

Communication skills

Customer service

Attention to detail

HIPAA compliance

Multitasking

Education

High school diploma or equivalent

Associate degree in medical field

Job description

The SYSTEM West Virginia University Health System seeks a patient accounts representative to enter accurate demographic, billing, and insurance information, post payments and adjustments, and resolve patient liability with a focus on excellent service and HIPAA compliance.

The on- site role in Morgantown, WV requires strong communication, attention to detail, and the ability to handle a high-volume, fast-paced environment while ensuring adherence to state and federal collections laws.