Patient Billing & Contact Center Specialist

UHS; Richmond (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and药

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Benefits Website

Job summary

Universal Health Services, Inc. in Richmond, Virginia, is seeking a Contact Center Support for the Atlantic Region Central Billing Office (ARCBO/CBO).

The role handles first-line inquiries about patient accounts by phone and email, resolving issues and recording interactions in the Patient Accounting System. Requirements include a high school diploma or equivalent, 1–3 years of customer service, strong Microsoft Office skills, excellent written and oral communication, and the ability to

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsibilities

• Document all inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and/or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Universal Health Services, Inc. in Richmond, Virginia, is seeking a Contact Center Support for the Atlantic Region Central Billing Office (ARCBO/CBO).

The role handles first-line inquiries about patient accounts by phone and email, resolving issues and recording interactions in the Patient Accounting System. Requirements include a high school diploma or equivalent, 1–3 years of customer service, strong Microsoft Office skills, excellent written and oral communication, and the ability to