Bilingual Patient Accounts Specialist — Healthcare Billing

UHS; Richmond (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

Medical, Dental, Vision, Prescription

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services (UHS) ARCBO in the Richmond area is seeking a Bilingual Patient Accounts Specialist to handle first-line inquiries about patient accounts via phone and written correspondence. You will document interactions, resolve issues when possible, and escalate complex cases to management.

Responsibilities include maintaining knowledge of the patient accounting system and call routing, while providing timely responses within 24 hours.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused with strong attention to detail and excellent written and oral communication.
• Familiarity with healthcare business office experience preferred.

Responsibilities

• Document inquiries concerning patient accounts from patients and third party payers.
• Act as first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Skills

Customer service

MS Office

Data entry

Written and spoken communication

Healthcare experience

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Universal Health Services (UHS) ARCBO in the Richmond area is seeking a Bilingual Patient Accounts Specialist to handle first-line inquiries about patient accounts via phone and written correspondence. You will document interactions, resolve issues when possible, and escalate complex cases to management.

Responsibilities include maintaining knowledge of the patient accounting system and call routing, while providing timely responses within 24 hours.