Patient Accounts Contact Center Specialist

Arbour SeniorCare; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Challenging and rewarding work

Competitive Compensation

Excellent Medical, Dental, Vision

Job summary

Universal Health Services (UHS) is seeking a dynamic Contact Center Support for the Atlantic Region Central Billing Office in the Richmond area. You will handle first-line inquiries from patients and insurers, document interactions, and assist with account resolution while providing timely updates.

Responsibilities include monitoring inquiries, routing to appropriate teams, maintaining patient accounting system records, and ensuring responses within 24 hours.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Skills

Customer service

MS Office

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Universal Health Services (UHS) is seeking a dynamic Contact Center Support for the Atlantic Region Central Billing Office in the Richmond area. You will handle first-line inquiries from patients and insurers, document interactions, and assist with account resolution while providing timely updates.

Responsibilities include monitoring inquiries, routing to appropriate teams, maintaining patient accounting system records, and ensuring responses within 24 hours.