Patient Billing & Collections Specialist

Baptist Health System, Inc.; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health is hiring a Patient Financial Services Representative to support the billing and accounts receivable process. You will follow up with insurance companies on outstanding balances, assist patients with billing questions, and communicate with physician offices to obtain information needed to resolve accounts.

This role requires strong customer service, communication, and follow-up skills, with a focus on accurate, timely handling of inquiries for patients and providers.

Qualifications

• High school diploma or equivalent required.
• Billing and accounts receivable experience preferred.
• Strong customer service and communication skills.
• Ability to communicate professionally with patients, insurance companies, and physician offices.

Responsibilities

• Follow up with insurance companies on outstanding balances.
• Assist patients with billing questions and concerns.
• Communicate with physician offices to obtain information needed to resolve accounts.

Skills

Customer service

Communication

Billing & AR

Education

High school diploma or equivalent

Job description

Baptist Health is hiring a Patient Financial Services Representative to support the billing and accounts receivable process. You will follow up with insurance companies on outstanding balances, assist patients with billing questions, and communicate with physician offices to obtain information needed to resolve accounts.

This role requires strong customer service, communication, and follow-up skills, with a focus on accurate, timely handling of inquiries for patients and providers.