Patient Billing Specialist – Customer Service & Payments (Epic)

Baptist Health System, Inc.; Pelzer (SC); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Baptist Health System, Inc. is seeking a Customer Service Specialist for the Integrated Single Billing Office (SBO) in Jacksonville, FL.

This full‑time daytime role focuses on patient billing inquiries and resolution across hospital and professional services, with emphasis on compassionate, patient‑centered service. You will handle calls, IVR messages, and MyBaptistChart tasks, resolve disputes, and coordinate with insurers, attorneys, and providers to ensure timely responses and accurate

Qualifikationen

• 1–2 years of billing experience required.
• 1–2 years of medical billing experience required.
• 1–2 years of customer service experience required.

Aufgaben

• Handle a high volume of patient inquiries via inbound/outbound calls, IVR messages, MyBaptistChart inbasket messages and social media.
• Resolve inquiries related to hospital and professional billing services accurately and promptly for patients, guarantors, and third parties.
• Process patient payments and establish payment arrangements per established procedures.

Kenntnisse

Customer service

Medical billing

Communication

Ausbildung

High school diploma

Related degree

Tools

Epic

Jobbeschreibung

Baptist Health System, Inc. is seeking a Customer Service Specialist for the Integrated Single Billing Office (SBO) in Jacksonville, FL.

This full‑time daytime role focuses on patient billing inquiries and resolution across hospital and professional services, with emphasis on compassionate, patient‑centered service. You will handle calls, IVR messages, and MyBaptistChart tasks, resolve disputes, and coordinate with insurers, attorneys, and providers to ensure timely responses and accurate