Healthcare Billing & Patient Service Specialist

Baptist Health; Miami (FL); Vor Ort; USD 27.000 - 34.000; Vollzeit

Zusammenfassung

Baptist Health in Miami is seeking a patient financial services representative to validate identities under HIPAA, review balances, and analyze services billed for accuracy. This role supports patients, attorneys, and internal teams while upholding privacy standards.

You will handle incoming calls, resolve issues with various departments, and process patient mail with timely follow-up. Strong communication and multitasking are essential in a fast-paced healthcare setting.

Qualifikationen

• 2 years Customer Service experience in a healthcare setting in a call center environment a must.
• Working knowledge and understanding of medical terminology, and Revenue Codes.
• Knowledge of Microsoft systems, Word, Excel, PowerPoint.
• Detail oriented, problem solver, good math, writing, and interpersonal skills required.
• Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting.
• Ability to multi-task and work under pressure to meet stringent deadlines.
• Knowledgeable in a healthcare setting arena.

Aufgaben

• Validate patient identity to comply with HIPAA Regulations.
• Analysis of patient balances, detail review of services billed.
• Validating correct patient/insurance and demographic information.
• Identifying customer’s concern and assisting with resolution including follow up with other departments.
• Responsible to answer all incoming calls from patients, attorneys, internal and external customers.
• Process, document and work all incoming patient mail within a 7-10 day window.

Kenntnisse

Customer service

Healthcare terminology

Call center

Detail oriented

Bilingual (preferred)

Multi-tasking

Interpersonal skills

Ausbildung

High School / Certs

Tools

Microsoft Office

Jobbeschreibung

Baptist Health in Miami is seeking a patient financial services representative to validate identities under HIPAA, review balances, and analyze services billed for accuracy. This role supports patients, attorneys, and internal teams while upholding privacy standards.

You will handle incoming calls, resolve issues with various departments, and process patient mail with timely follow-up. Strong communication and multitasking are essential in a fast-paced healthcare setting.