Patient Billing & Account Specialist

Tallahassee Memorial HealthCare; Quincy (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Tallahassee Memorial HealthCare is seeking a Patient Account Coordinator to deliver exceptional customer service and manage patient accounts. You will research past due balances, verify postings, insurance filings, and adjustments to ensure balances are resolved, all while maintaining HIPAA compliance.

The role emphasizes accurate documentation, communication with patients, and coordination with billing and collections processes within a hospital setting.

Qualifications

• Minimum: High School Diploma or equivalent; Preferred: Associate degree.
• Minimum: One year of job-related experience.
• Related experience includes dealing with the public, collections and organization skills, medical terminology, and HIPAA knowledge.
• Ability to operate basic office machines, computer proficiency, and strong verbal/written communication.
• Experience in medical/clerical hospital patient accounting is a plus.

Responsibilities

• Provide excellent customer service and resolve inquiries.
• Contact patients regarding past due amounts; research accounts.
• Verify charges posted, insurance filed, and contract adjustments/payments applied.
• Ensure patient balances are resolved and documented accurately.

Skills

Public interaction

Collections experience

Medical terminology

HIPAA knowledge

Office equipment

Computer proficiency

Verbal and written communication

Medical/clerical hospital accounting

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Basic office equipment

Job description

Tallahassee Memorial HealthCare is seeking a Patient Account Coordinator to deliver exceptional customer service and manage patient accounts. You will research past due balances, verify postings, insurance filings, and adjustments to ensure balances are resolved, all while maintaining HIPAA compliance.

The role emphasizes accurate documentation, communication with patients, and coordination with billing and collections processes within a hospital setting.