Patient Benefits & Access Coordinator

UT Health San Antonio; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

UT Health San Antonio seeks an experienced front desk/medical office assistant to support patient scheduling, check-in/out, and insurance verification. You will obtain authorizations, assist with copays, and handle telephone triage to direct calls efficiently.

The role requires strong communication, Microsoft Office proficiency, and a minimum of three years of related experience within a healthcare setting. An understanding of clinic workflows is a plus.

Qualifications

• Three years of related experience required.
• Excellent verbal, written and interpersonal communication skills.
• Proficient computer skills using Microsoft Office and database programs.

Responsibilities

• Schedules appointments and manages check-in/check-out procedures.
• Verifies insurance benefits and obtains authorizations.
• Provides telephone triage and handles calls to appropriate departments.
• Assists in collecting copays and balances; supports financial counseling as needed.
• Manages patient appointments according to physician schedules.

Skills

Customer Service

Scheduling

Insurance Verification

Phone Triage

Microsoft Office

Communication

Education

HS Diploma or GED

Tools

Microsoft Office Suite

Job description

UT Health San Antonio seeks an experienced front desk/medical office assistant to support patient scheduling, check-in/out, and insurance verification. You will obtain authorizations, assist with copays, and handle telephone triage to direct calls efficiently.

The role requires strong communication, Microsoft Office proficiency, and a minimum of three years of related experience within a healthcare setting. An understanding of clinic workflows is a plus.