Patient Access & Front Desk Intern

UT Health San Antonio; San Antonio (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

UT Health San Antonio in San Antonio, TX seeks an Office Support Specialist to provide front-office services in a clinical setting, ensuring patient satisfaction and smooth workflow. You will handle registration, copays, calls, and coordination with Benefit Coordinators and providers.

The role requires a high school diploma or GED and at least two years of related experience, with strong communication and computer skills to manage registrations and scheduling across a busy clinic.

Qualifications

• High school diploma or GED is required.
• Two years of related experience is required.
• Excellent communication skills, verbal and written.
• Proficient computer skills using Microsoft Office and database programs.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Skills

Two years experience

Excellent communication

Microsoft Office

Database programs

Education

High school diploma or GED

Tools

Microsoft Office

Database programs

Job description

UT Health San Antonio in San Antonio, TX seeks an Office Support Specialist to provide front-office services in a clinical setting, ensuring patient satisfaction and smooth workflow. You will handle registration, copays, calls, and coordination with Benefit Coordinators and providers.

The role requires a high school diploma or GED and at least two years of related experience, with strong communication and computer skills to manage registrations and scheduling across a busy clinic.