Patient Arrival Concierge

Emory Healthcare, Inc.; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits from day 1

Student loan repayment assistance

Family-focused benefits

Mentorship and leadership programs

Job summary

Emory Healthcare seeks a Patient Arrival Specialist to welcome patients and guests, assist with check-in, and coordinate registration at our facilities. You will update demographics, schedule appointments, and ensure accurate records while delivering compassionate, efficient service.

The role requires strong communication, reliability, and teamwork within a fast-paced clinical environment. This position emphasizes patient satisfaction, streamlined admissions, and collaboration with clinical and

Qualifications

• Minimum high school diploma or GED required.
• Proficiency in English with strong written and verbal communication skills.
• Strong interpersonal skills and ability to collaborate in a team environment.
• Basic digital literacy and ability to navigate computer systems and software applications.
• Ability to learn new processes, procedures, and software quickly while maintaining accuracy.
• Completion of required software training upon hire.
• Demonstrated reliability with strong attendance and punctuality.

Responsibilities

• Greet patients, guests, and employees entering the facility with a warm, professional demeanor.
• Assist with patient check-in, including navigating online applications and basic troubleshooting.
• Update patient demographic and insurance information; schedule appointments and referrals.
• Communicate effectively with patients, families, and staff; address questions or concerns and recover service when needed.
• Maintain a clean, organized arrival area and support facility operations; travel to other locations as required.
• Perform additional duties to support patient access and departmental operations.

Skills

English proficiency

Interpersonal skills

Customer service mindset

Critical thinking

Professional demeanor

Attention to detail

Education

High school diploma or GED

Tools

Computer literacy

Job description

Emory Healthcare seeks a Patient Arrival Specialist to welcome patients and guests, assist with check-in, and coordinate registration at our facilities. You will update demographics, schedule appointments, and ensure accurate records while delivering compassionate, efficient service.

The role requires strong communication, reliability, and teamwork within a fast-paced clinical environment. This position emphasizes patient satisfaction, streamlined admissions, and collaboration with clinical and