Compassionate Patient Care Coordinator

Emory Healthcare, Inc.; Dunwoody (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits starting day 1

Student loan repayment assistance

Family-focused benefits

Wellness incentives

Mentorship and leadership programs

Job summary

Emory Healthcare is seeking a Patient Care Coordinator to schedule appointments for new and established patients and serve as the primary point of contact for their families. This role supports the coordination of care across clinics and departments, handling registrations, referrals, and data collection with a patient-centered focus.

Ideal candidates have strong communication, teamwork, and time-management skills, plus a reliable, empathetic approach to patient service and a willingness to

Qualifications

• Education: High school diploma or GED; bachelor’s degree may substitute for experience.
• Experience: 12 months of customer service or 6 months healthcare experience in a similar role.
• Strong communication, teamwork, time management, and empathy are essential.

Responsibilities

• Schedule return visits and ancillary appointments.
• Register or schedule new patients.
• Schedule imaging and procedures within the local clinic.
• Complete patient data forms and coordinate referrals.
• Retrieve medical records and act as administrative resource for care coordination.
• Support management in resolving patient complaints and cover front desk as needed.
• Assist training of new PCCs and other staff; handle precertifications as required.

Skills

Customer service

Communication skills

Teamwork

Time management

Empathy

Education

High school diploma or GED

Bachelor’s degree considered in lieu of experience

Job description

Emory Healthcare is seeking a Patient Care Coordinator to schedule appointments for new and established patients and serve as the primary point of contact for their families. This role supports the coordination of care across clinics and departments, handling registrations, referrals, and data collection with a patient-centered focus.

Ideal candidates have strong communication, teamwork, and time-management skills, plus a reliable, empathetic approach to patient service and a willingness to