Patient AR & Collections Specialist

Astera Cancer Care; Nashville (TN); Hybrid; USD 42,000 - 63,000; Full time

Job summary

OneOncology is seeking a Patient AR Specialist to actively resolve patient inquiries and balances. You will collaborate with Financial Counselors, Patient Advocates, and Insurance Collectors to ensure timely resolution of balances and assistance applications.

The role emphasizes high-volume account management, clear communication, and adherence to deadlines, with a hybrid work arrangement and focus on improving patient access to care.

Qualifications

• High School diploma or equivalent required.
• Previous Patient Collections experience preferred.
• Previous Customer Service or Call Center experience preferred.
• Excellent customer service skills.
• Working knowledge of billing, HCPCS, CPT and ICD codes.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications (MS Word, Excel, Outlook).
• #LI-HYBRID

Responsibilities

• Review and work aging report daily, focus on highest balances.
• Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
• Generate patient statements as needed.
• Call patients to address account balances.
• Send letters to patients on delinquent balances.
• Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
• Track and respond to incoming and outbound calls to patients.
• Set up payment arrangements on account when requested.
• Work with patients to gather financial information to assist in the application process of qualifying patients for assistance.
• Post discounts to uninsured patient accounts daily.
• Facilitate Probate cases for deceased patients with estates.
• Flag accounts in bankruptcy and adjust system settings to ensure compliance.
• Provide itemized statements upon request.
• Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
• Return all messages within 24 hours.
• Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship).
• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements).
• Works patient correspondences and mail return promptly.

Job description

OneOncology is seeking a Patient AR Specialist to actively resolve patient inquiries and balances. You will collaborate with Financial Counselors, Patient Advocates, and Insurance Collectors to ensure timely resolution of balances and assistance applications.

The role emphasizes high-volume account management, clear communication, and adherence to deadlines, with a hybrid work arrangement and focus on improving patient access to care.