Remote Oncology Patient Financial Counselor

Astera Cancer Care; Nashville (TN); Remote; USD 42,000 - 62,000; Full time

Job summary

OneOncology is seeking a Patient Financial Counselor to support our patient-centric model. Under supervision of the Patient A/R Manager, you will educate patients on their insurance coverage, determine financial ability to pay, and assist with payment arrangements and financial assistance.

You will document all account activity in EMR systems, coordinate with front office and clinical staff, and ensure timely responses to patient questions.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 3 years in financial counseling or AR collections.
• Experience in Oncology healthcare setting preferred.
• Radiation Oncology/Proton experience a plus.

Responsibilities

• Educate patients about insurance coverage and benefits, including deductible, copay, coinsurance and out-of-pocket costs.
• Determine patient financial ability to pay.
• Provide financial counseling for payment arrangements and financial assistance for uninsured/underinsured by phone or in person.
• Make determinations on financial assistance applications based on Federal Poverty Levels and policies.
• Obtain information and signatures on financial assistance program applications and route to appropriate teams for turnaround.
• Set up, maintain and edit payment arrangements on account when established.
• Refer patients to outside social services.
• Documents all account activity in Patient Management and EMR systems.
• Assist patients with questions regarding accounts, insurance coverage and/or patient assistance needs with etiquette.
• Answer patient calls and return messages within 24 hours.
• Assist patient balance collectors with inbound call volume.
• Maintain patient confidentiality at all times.
• Communicates with front office staff, clinical staff, and patient accounting regarding scheduling and financial counseling needs.
• Follows Policy & Procedure parameters to ensure standardization of function.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

Job description

OneOncology is seeking a Patient Financial Counselor to support our patient-centric model. Under supervision of the Patient A/R Manager, you will educate patients on their insurance coverage, determine financial ability to pay, and assist with payment arrangements and financial assistance.

You will document all account activity in EMR systems, coordinate with front office and clinical staff, and ensure timely responses to patient questions.