Patient AR Specialist

Astera Cancer Care; Nashville (TN); Hybrid; USD 42,000 - 63,000; Full time

Job summary

OneOncology is seeking a Patient AR Specialist to actively resolve patient inquiries and balances. You will collaborate with Financial Counselors, Patient Advocates, and Insurance Collectors to ensure timely resolution of balances and assistance applications.

The role emphasizes high-volume account management, clear communication, and adherence to deadlines, with a hybrid work arrangement and focus on improving patient access to care.

Qualifications

• High School diploma or equivalent required.
• Previous Patient Collections experience preferred.
• Previous Customer Service or Call Center experience preferred.
• Excellent customer service skills.
• Working knowledge of billing, HCPCS, CPT and ICD codes.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications (MS Word, Excel, Outlook).
• #LI-HYBRID

Responsibilities

• Review and work aging report daily, focus on highest balances.
• Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
• Generate patient statements as needed.
• Call patients to address account balances.
• Send letters to patients on delinquent balances.
• Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
• Track and respond to incoming and outbound calls to patients.
• Set up payment arrangements on account when requested.
• Work with patients to gather financial information to assist in the application process of qualifying patients for assistance.
• Post discounts to uninsured patient accounts daily.
• Facilitate Probate cases for deceased patients with estates.
• Flag accounts in bankruptcy and adjust system settings to ensure compliance.
• Provide itemized statements upon request.
• Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
• Return all messages within 24 hours.
• Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship).
• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements).
• Works patient correspondences and mail return promptly.

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description

Role Summary

The patient AR specialist works actively to resolve all patient inquiries and balances. This position works closely with the Financial Counselor, Patient Advocates, and Insurance Collectors to ensure patient balances are resolved effectively.

Responsibilities

• Review and work aging report daily, focus on highest balances.
• Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
• Generates patient statements as needed.
• Call patients to address account balances.
• Send letters to patient on delinquent balances.
• Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
• Track and respond to incoming and outbound calls to patients.
• Set up payment arrangements on account when requested.
• Works with patients to gather financial information to assist in the application process of qualifying patients for assistance.
• Post discounts to uninsured patient accounts daily.
• Facilitate Probate cases for deceased patients with estates.
• Flag accounts in bankruptcy and adjust system settings to ensure compliance.
• Provide itemized statements upon request.
• Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
• Return all messages within 24 hours.
• Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
• Works patient correspondences and mail return promptly
• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications

• High School diploma or equivalent required.
• Previous Patient Collections experience preferred.
• Previous Customer Service or Call Center experience preferred.

Essential Competencies

• Attendance is an essential job function.
• Previous Customer Service or Call Center experience preferred.
• Excellent customer service skills.
• Working knowledge of billing, HCPCS, CPT and ICD codes.
• Previous patient collections experience preferred.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional Multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications, (MS Word, Excel, Outlook)
• #LI-HYBRID

OneOncology was founded by community physicians, for community physicians, with the mission of improving the lives of everyone living with cancer and other diseases. Our goal is to enable community medical practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community medical practices through group purchasing, operational optimization, practice growth, and clinical innovation. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states.