PATIENT APT SERVICE SPECIALIST (13942)

Paycom - ATS; Cullman (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cullman Regional Medical Center in Cullman, AL, is seeking a full-time scheduling coordinator to independently create and manage patient appointments within the EMR. The role emphasizes accurate patient demographics, copay and referral guidance, and excellent service across multiple channels.

Requirements include a high school diploma (associate degree preferred) and at least two years of customer service experience in healthcare, retail, or call centers.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Two years of customer service experience in call center, physician's office, or retail/service industry.
• Excellent customer service skills required.
• Strong typing/computer skills required.
• Basic understanding of insurance terminology required.

Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Skills

Customer service

Typing

Insurance terminology

Education

High school diploma

Associate's degree preferred

Job description

Job Details:

Job Location: Cullman Regional Medical Center - Cullman, AL, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Health Care, Job Summary:

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Qualifications:

Education:

• High school diploma or equivalent required.
• Associate's degree preferred.

Experience:

• Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities:

• Excellent customer service skills required.
• Strong typing/computer skills required.
• Basic understanding of insurance terminology required.