PATIENT APT SERVICE SPECIALIST (13831)

Cullman Regional; Cullman (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

Cullman Regional in Cullman, AL, is seeking a Full Time Scheduling Associate to independently create and schedule appointments within the electronic medical record. You will gather patient demographics and provider information and advise patients regarding copayments, referrals, and pre-service deposits.

Respond to and interact with a variety of individuals including patients, families, referring physicians, and healthcare staff.

Qualifications

• Two years of customer service experience in call center, physician's office, or retail/service industry.
• Strong typing and basic computer skills.
• Basic understanding of insurance terminology.

Responsibilities

• Create and schedule appointments within the EMR system.
• Collect patient demographics and provider information; advise on copayments, referrals, and pre-service deposits.
• Respond to and interact with patients, customers, referring physicians, allied health staff and family members.
• Navigate multiple scheduling workflows, handling telephone calls, online requests, and fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Skills

Customer service

Typing

Computer skills

Insurance terminology

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Electronic Medical Record (EMR) systems

Job description

Job Details: Job Location: Cullman Regional Medical Center - Cullman, AL, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Job Category: Health Care, Job Summary:
Independently create and schedule appointments within the electronic medical record.
Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
Demonstrate and encourage team behavior and exceptional patient/guest experiences.
Uphold and promote patient safety and quality.
: Education:
High school diploma or equivalent required. Associate's degree preferred.
Experience:
Two years of customer service experience in call center, physician's office, or retail/service industry.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.