FINANCIAL COUNSELOR (13904)

Paycom; Cullman (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Cullman Regional Medical Center in Cullman, AL seeks a Full Time Financial Counselor to review daily census, notify patients of estimated amounts due, and request payments using the hospital script. The role also handles follow-up letters and screens for financial assistance.

Ideal candidates have at least two years in a medical office setting and two years in customer service, are proficient in Microsoft Office, and can document events clearly while supporting patient safety and quality.

Qualifications

• Two years in a medical office setting.
• Two years of customer service experience.
• Proficient in Microsoft Office.

Responsibilities

• Review daily census and visit patients to notify estimated amount due and request payment using hospital script.
• Issue follow-up letter for patients not seen during the stay.
• Screen patients calling or walking in for financial assistance, accept payments, set up payment plans, or refer to Eligibility Vendor.
• Resolve issues on the spot if possible.
• Complete bi-weekly OB patient reviews to collect estimated due before delivery.
• Respond to email and voicemail within 24 hours.
• Document pertinent events regarding account handling and prior research.
• Demonstrate and encourage teamwork and exceptional patient experiences.
• Uphold patient safety and quality.

Skills

Customer service

Medical office

Microsoft Office

Data entry

Education

High school diploma

Job description

Job Details

Location: Cullman Regional Medical Center - Cullman, AL 35056

Position Type: Full Time

Job Shift: Any

Job Category: Health Care

Job Summary

• Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script.
• Issue follow-up letter on patients not seen during the stay.
• Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
• Resolve issues on the spot if at all possible.
• Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.
• Respond to email and voicemail within 24 hours.
• Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Education

• High school diploma required.

Experience

• Two years' medical office setting required.
• Two years' customer service skills required.
• Computer skills required.

Additional Skills/Abilities

• Must be proficient in Microsoft Office Suite of products.