PATIENT APT SERVICE SPECIALIST (13832)

Cullman Regional; Cullman (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

Cullman Regional Medical Center in Cullman, AL seeks a detail-oriented Customer Service Specialist to create and schedule appointments in the electronic medical record and to deliver exceptional patient service, navigating multiple systems, talking with patients and healthcare professionals, and ensuring a positive patient experience.

You will gather demographic and payer information, advise patients on copays, referrals, and pre-service deposits, and handle scheduling requests from calls,

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• Two years of customer service experience in call center, physician's office, or retail/service industry.
• Excellent customer service skills required.
• Strong typing and computer skills required.
• Basic understanding of insurance terminology required.

Responsibilities

• Create and schedule appointments in the EMR.
• Gather demographic and payer information; advise on copays, referrals, and pre-service deposits.
• Interact with patients, physicians, staff and family members.
• Provide exceptional service; navigate multiple systems and conversations.
• Manage scheduling workflows across calls, online requests, and faxes.
• Promote patient safety and quality.

Skills

Customer service

Typing

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Job Details

Job Location: Cullman Regional Medical Center - Cullman, AL 35056, Position Type: Full Time, Job Shift: Day, Job Category: Health Care, Job Summary:

Key Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Education

High school diploma or equivalent required. Associate's degree preferred.

Experience

Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities

Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.