PATIENT APT SERVICE SPECIALIST

Cullman Regional Medical Center Inc; Alabama; On-site; USD 32,000 - 46,000; Full time

Job summary

Paycom - ATS is seeking a patient-centered scheduling coordinator to independently create and schedule appointments within the electronic medical record. You will gather patient demographics and provider information, and advise on copays, referrals, and pre-service deposits.

You will interact with patients, providers, and staff, delivering exceptional service while navigating multiple systems. You will support several scheduling workflows across calls, online requests, and faxes, championing

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.

Responsibilities

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographics and provider information; advise patients regarding copayments, referrals, and pre-service deposits.
• Respond to patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service and navigate multiple systems to assist patients and healthcare professionals.
• Manage complex scheduling workflows across calls, online requests, and fax requests.
• Promote patient safety and quality; reinforce teamwork and patient/guest experiences.

Skills

Customer service

Typing

Insurance terminology

Scheduling

Communication

Multitasking

Education

High school diploma or equivalent

Associate's degree

Tools

EMR scheduling software

Job description

Job Summary:Independently create and schedule appointments within the electronic medical record.Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.Demonstrate and encourage team behavior and exceptional patient/guest experiences.Uphold and promote patient safety and quality.Education:High school diploma or equivalent required. Associate's degree preferred.Experience:Two years of customer service experience in call center, physician's office, or retail/service industry.Additional Skills/Abilities:Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.