PATIENT APT SERVICE SPECIALIST

Cullman Regional Medical Center; Alabama; On-site; USD 29,000 - 36,000; Full time

Job summary

Cullman Regional is looking for a patient services representative to independently create and schedule appointments within the electronic medical record. You will gather patient demographics and advise on copays, referrals, and deposits, while interfacing with patients, physicians, and staff.

You will handle multiple scheduling workflows, respond to requests via phone, online forms, and faxes, and contribute to exceptional patient experiences and safety.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Two years of customer service experience in call center, physician's office, or retail/service.

Responsibilities

• Create and schedule appointments within the electronic medical record.
• Gather patient demographics and provider information; advise on copays, referrals, and pre-service deposits.
• Respond to and interact with patients, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems and handle calls, online requests, and faxes.
• Promote patient safety and quality; support team behavior and guest experiences.

Skills

Customer service

Typing

Computer skills

Insurance terminology

Education

High school diploma or equivalent

Associate's degree preferred

Tools

EMR systems

Scheduling systems

Job description

Job Summary:Independently create and schedule appointments within the electronic medical record.Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.Demonstrate and encourage team behavior and exceptional patient/guest experiences.Uphold and promote patient safety and quality.Education:High school diploma or equivalent required. Associate's degree preferred.Experience:Two years of customer service experience in call center, physician's office, or retail/service industry.Additional Skills/Abilities:Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.