Patient Access & Scheduling Specialist

Paycom - ATS; Cullman (AL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Cullman Regional Medical Center in Cullman, AL, is seeking a full-time scheduling coordinator to independently create and manage patient appointments within the EMR. The role emphasizes accurate patient demographics, copay and referral guidance, and excellent service across multiple channels.

Requirements include a high school diploma (associate degree preferred) and at least two years of customer service experience in healthcare, retail, or call centers.

Qualifikationen

• High school diploma or equivalent required.
• Associate's degree preferred.
• Two years of customer service experience in call center, physician's office, or retail/service industry.
• Excellent customer service skills required.
• Strong typing/computer skills required.
• Basic understanding of insurance terminology required.

Aufgaben

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Kenntnisse

Customer service

Typing

Insurance terminology

Ausbildung

High school diploma

Associate's degree preferred

Jobbeschreibung

Cullman Regional Medical Center in Cullman, AL, is seeking a full-time scheduling coordinator to independently create and manage patient appointments within the EMR. The role emphasizes accurate patient demographics, copay and referral guidance, and excellent service across multiple channels.

Requirements include a high school diploma (associate degree preferred) and at least two years of customer service experience in healthcare, retail, or call centers.