Patient Advocate - Charlotte, NC (Remote)

Ez Health; Charlotte (NC); Ibrido; USD 39.000 - 52.000; Part-time

Vantaggi offerti da questo lavoro

Performance bonuses

Work from home

Descrizione del lavoro

Ez Health is hiring a Patient Advocate to support older adults remotely. You will be the trusted voice, determine next steps, and persistently resolve issues. Most advocates manage around 20 clients, enabling personalized care.

The role emphasizes clear communication, empathy, and strong organizational skills, with the freedom to work from home and handle outbound calls during daytime hours.

Competenze

• Clear communication, empathy, good judgment, and follow-through are valued.
• No prior healthcare experience required, but strong people skills are essential.
• Ability to organize multiple cases and use online tools effectively.

Mansioni

• Call clients on a regular schedule to check in and assess needs.
• Ask questions and listen to understand each client's needs.
• Prepare clients for appointments and explain follow-up steps.
• Translate medical terms into everyday language.
• Coordinate with doctors, pharmacies, insurers, and community programs.
• Set up transportation, medication refills, and meal assistance.
• Document calls and agreed next steps.
• Maintain a running list of open tasks and follow through.

Conoscenze

Clear communication

Empathy

Good judgment

Follow-through

Outbound calls

Organization

Strumenti

Email

Google Docs

Google Sheets

Descrizione del lavoro

Fully Remote, Flexible Schedule, $28-$38/hour

Fully remote $28-$38/hour Bachelors Charlotte, NC, US EZ Health

Getting older shouldn't mean getting lost in the healthcare system. At Ez Health, we pair older adults with a dedicated advocate who helps them handle the medical and everyday challenges that pile up: appointments, medications, specialist referrals, transportation, coverage questions, and everything in between. Our clients often sense that something is off but don't know where to turn. That's where you come in.

As a Patient Advocate, you become a trusted, familiar voice for each person you support. You'll figure out what's actually going on, decide on the best path forward, and keep working the problem until it's resolved.

You won't be juggling hundreds of callers. Most advocates support around 20 clients or fewer, so you'll have the time to really know each person, build a relationship with them, and adjust your support as their circumstances shift.

A typical week might include

• Calling clients on a regular schedule to check in and see what's new
• Asking good questions and listening carefully to understand what each person really needs
• Getting clients ready for upcoming appointments and walking them through their follow-up steps afterward
• Translating medical terms, benefits, and next steps into everyday language
• Coordinating with doctors' offices, pharmacies, insurance companies, and community programs for your clients
• Setting up transportation, medication refills, meal assistance, and other practical help
• Researching options and finding workarounds when a client runs into a roadblock
• Documenting each call, the client's needs, and any agreed-upon next steps
• Keeping a running list of open tasks and following through until each one is finished

What we value

You don't need prior healthcare experience to apply, though it's welcome. We care most about clear communication, good judgment, real empathy, and a history of following through.

You'll likely thrive here if you enjoy talking with older adults by phone, are comfortable making outbound calls for much of your day, and know when to listen and when to dig a little deeper. You can explain confusing topics in a simple, friendly way, and you stay patient and warm when someone is frustrated, worried, or unsure.

You keep multiple cases organized without letting anything slip, take ownership without being chased, and are confident with email, Google Docs, Google Sheets, and other online tools. Most of all, you get satisfaction from tracking down practical solutions for real people.

We lean on technology and AI to keep our work organized and efficient. Still, what makes a great advocate can't be automated: kindness, sound judgment, persistence, and genuine human connection.

The details

• Location: Remote, hiring in the Charlotte, NC area (work from home)
• Employment type: Contract
• Hours: Part-time or full-time, with a minimum of 28 hours per week and up to 40
• Schedule: Monday through Friday, daytime
• Compensation: $28 to $38 per hour, plus performance bonuses
• Advancement: Opportunities to grow your responsibilities and your pay over time