Patient Advocate - Philadelphia, PA (Remote)

Ez Health; Philadelphia (Philadelphia County); Hybrid; USD 39,000 - 52,000; Part time

Benefits offered by this job

Performance bonuses

Job summary

Ez Health, fully remote in the United States, is seeking a Patient Advocate to support older adults by coordinating appointments, medications, transportation, and benefits. You will translate medical terms into plain language and advocate for practical solutions.

You will work with a small caseload, building trusted relationships while handling outbound calls, documentation, and follow-ups to ensure each client’s needs are met. This role offers flexibility and growth opportunities.

Qualifications

• Clear communication, good judgment and empathy are essential.
• History of following through and getting things done.
• Comfort with email and online collaboration tools.

Responsibilities

• Calling clients on a regular schedule to check in and see what's new.
• Asking good questions and listening carefully to understand what each person really needs.
• Getting clients ready for upcoming appointments and walking them through follow-up steps.
• Translating medical terms, benefits, and next steps into everyday language.
• Coordinating with doctors' offices, pharmacies, insurance companies, and community programs.
• Setting up transportation, medication refills, meal assistance, and other practical help.
• Researching options and finding workarounds when a client runs into a roadblock.
• Documenting each call, the client's needs, and agreed-upon next steps.

Skills

Clear communication

Empathy

Organization

Following through

Outbound calls

Tools

Email

Google Docs

Google Sheets

Job description

Fully Remote, Flexible Schedule, $28-$38/hour

Fully remote $28-$38/hour Bachelors Philadelphia, PA, US EZ Health

Getting older shouldn't mean getting lost in the healthcare system. At Ez Health, we pair older adults with a dedicated advocate who helps them handle the medical and everyday challenges that pile up: appointments, medications, specialist referrals, transportation, coverage questions, and everything in between. Our clients often sense that something is off but don't know where to turn. That's where you come in.

As a Patient Advocate, you become a trusted, familiar voice for each person you support. You'll figure out what's actually going on, decide on the best path forward, and keep working the problem until it's resolved.

You won't be juggling hundreds of callers. Most advocates support around 20 clients or fewer, so you'll have the time to really know each person, build a relationship with them, and adjust your support as their circumstances shift.

A typical week might include

Calling clients on a regular schedule to check in and see what's new

Asking good questions and listening carefully to understand what each person really needs

Getting clients ready for upcoming appointments and walking them through their follow-up steps afterward

Translating medical terms, benefits, and next steps into everyday language

Coordinating with doctors' offices, pharmacies, insurance companies, and community programs for your clients

Setting up transportation, medication refills, meal assistance, and other practical help

Researching options and finding workarounds when a client runs into a roadblock

Documenting each call, the client's needs, and any agreed-upon next steps

Keeping a running list of open tasks and following through until each one is finished

What we value

You don't need prior healthcare experience to apply, though it's welcome. We care most about clear communication, good judgment, real empathy, and a history of following through.

You'll likely thrive here if you enjoy talking with older adults by phone, are comfortable making outbound calls for much of your day, and know when to listen and when to dig a little deeper. You can explain confusing topics in a simple, friendly way, and you stay patient and warm when someone is frustrated, worried, or unsure.

You keep multiple cases organized without letting anything slip, take ownership without being chased, and are confident with email, Google Docs, Google Sheets, and other online tools. Most of all, you get satisfaction from tracking down practical solutions for real people.

We lean on technology and AI to keep our work organized and efficient. Still, what makes a great advocate can't be automated: kindness, sound judgment, persistence, and genuine human connection.

The details

Location: Remote, hiring in the Philadelphia, PA area (work from home)

Employment type: Contract

Hours: Part-time or full-time, with a minimum of 28 hours per week and up to 40

Schedule: Monday through Friday, daytime

Compensation: $28 to $38 per hour, plus performance bonuses

Advancement: Opportunities to grow your responsibilities and your pay over time