Patient Advocate - Austin, TX (Remote)

Ez Health; Austin (TX); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Ez Health is hiring a Patient Advocate to support older adults remotely. You will be the trusted voice, assess needs, and guide clients through medical and logistical steps. You’ll manage a lightweight caseload and work from home with flexible daytime hours.

A typical week includes regular outreach, asking precise questions, and coordinating care with providers and insurers to keep plans moving forward. Strong communication is essential.

Qualifications

• Clear communication and sound judgment in conversations with clients.
• Empathy and patience when guiding older adults through options.
• History of following through and ownership of tasks.

Responsibilities

• Speak with clients by phone to understand needs and provide guidance.
• Translate medical or benefits terms into simple, everyday language.
• Coordinate with doctors, pharmacies, and insurers for your clients.
• Document calls, actions, and next steps in clear, organized notes.
• Maintain a manageable caseload and build trust with each client.

Skills

Clear communication

Empathy

Follow-through

Phone conversations

Tools

Google Docs

Google Sheets

Job description

Fully Remote, Flexible Schedule, $28-$38/hour

Fully remote $28-$38/hour Bachelors Austin, TX, US EZ Health

Getting older shouldn't mean getting lost in the healthcare system. At Ez Health, we pair older adults with a dedicated advocate who helps them handle the medical and everyday challenges that pile up: appointments, medications, specialist referrals, transportation, coverage questions, and everything in between. Our clients often sense that something is off but don’t know where to turn. That's where you come in.

As a Patient Advocate, you become a trusted, familiar voice for each person you support. You'll figure out what's actually going on, decide on the best path forward, and keep working the problem until it's resolved.

You won't be juggling hundreds of callers. Most advocates support around 20 clients or fewer, so you'll have the time to really know each person, build a relationship with them, and adjust your support as their circumstances shift.

A typical week might include

Calling clients on a regular schedule to check in and see what's new

Asking good questions and listening carefully to understand what each person really needs

Getting clients ready for upcoming appointments and walking them through their follow-up steps afterward

Translating medical terms, benefits, and next steps into everyday language

Coordinating with doctors' offices, pharmacies, insurance companies, and community programs for your clients

Setting up transportation, medication refills, meal assistance, and other practical help

Researching options and finding workarounds when a client runs into a roadblock

Documenting each call, the client's needs, and any agreed-upon next steps

Keeping a running list of open tasks and following through until each one is finished

What we value

You don't need prior healthcare experience to apply, though it's welcome. We care most about clear communication, good judgment, real empathy, and a history of following through.

You'll likely thrive here if you enjoy talking with older adults by phone, are comfortable making outbound calls for much of your day, and know when to listen and when to dig a little deeper. You can explain confusing topics in a simple, friendly way, and you stay patient and warm when someone is frustrated, worried, or unsure.

You keep multiple cases organized without letting anything slip, take ownership without being chased, and are confident with email, Google Docs, Google Sheets, and other online tools. Most of all, you get satisfaction from tracking down practical solutions for real people.

We lean on technology and AI to keep our work organized and efficient. Still, what makes a great advocate can't be automated: kindness, sound judgment, persistence, and genuine human connection.

The details

Location: Remote, hiring in the Austin, TX area (work from home)

Employment type: Contract

Hours: Part-time or full-time, with a minimum of 28 hours per week and up to 40

Schedule: Monday through Friday, daytime

Compensation: $28 to $38 per hour, plus performance bonuses

Advancement: Opportunities to grow your responsibilities and your pay over time