Patient Admin Coordinator - Flexible Scheduling & Benefits

Team Rehabilitation Physical Therapy; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Team Rehabilitation Physical Therapy in Washington, DC area seeks a Patient Administrative Coordinator to be the friendly first contact in our clinic. You will greet patients, verify appointments and assist with paperwork while delivering a welcoming, efficient front-desk experience.

This role supports insurance questions, scheduling, records in the EMR system, billing tasks, and privacy compliance, ensuring smooth patient flow and accurate data.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.
• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

Skills

Verbal communication

Written communication

Computer literacy

Customer service

Education

High school graduate or equivalent

Job description

Team Rehabilitation Physical Therapy in Washington, DC area seeks a Patient Administrative Coordinator to be the friendly first contact in our clinic. You will greet patients, verify appointments and assist with paperwork while delivering a welcoming, efficient front-desk experience.

This role supports insurance questions, scheduling, records in the EMR system, billing tasks, and privacy compliance, ensuring smooth patient flow and accurate data.