Patient Experience Coordinator - Flexible Scheduling

Team Rehabilitation Physical Therapy; Newnan (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Monthly bonus opportunities

Generous PTO

Continuing education stipend

Job summary

Team Rehab in the United States is seeking a Patient Administrative Coordinator for our Georgia clinics. You will be the friendly first contact, greet patients, verify appointments, and help with paperwork to set up therapy visits.

This role emphasizes clear communication with patients, physicians, and staff, managing schedules, assisting with insurance questions, updating electronic records, collecting payments, and supporting clinic operations to ensure high-quality patient care.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Job description

Team Rehab in the United States is seeking a Patient Administrative Coordinator for our Georgia clinics. You will be the friendly first contact, greet patients, verify appointments, and help with paperwork to set up therapy visits.

This role emphasizes clear communication with patients, physicians, and staff, managing schedules, assisting with insurance questions, updating electronic records, collecting payments, and supporting clinic operations to ensure high-quality patient care.