Patient Experience Administrative Coordinator

Socket.dev; West Allis (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Low cost medical plan options, plus d-

401(k) match

Profit sharing

Equity opportunities

Monthly bonus opportunities

Generous PTO and flexible scheduling

$1500 per year for continuing CEU or/¨

40 hours of paid CEU time annually

Job summary

Team Rehab is seeking a Patient Administrative Coordinator to be the first point of contact in the clinic, providing empathetic support to patients and coordinating appointments. You will assist with paperwork, verify insurance details, and maintain patient records with accuracy.

The role emphasizes strong communication, computer skills, and a collaborative approach to help patients succeed in therapy. No prior experience required, but healthcare exposure is a plus.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients and verify appointments; assist with paperwork.
• Maintain 360 communication with patients, physicians and staff; follow up as needed.
• Maintain complex schedules and coordinate with therapists to meet patient needs.
• Assist patients with insurance questions; explain benefits and obtain authorizations.
• Update and maintain electronic medical and billing records; follow up for information.
• Collect copayments and process receipts; handle billing tasks.
• Input data from in-house research; support clinic performance by data reporting.
• Assume basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to confidentiality policies.

Skills

Communication skills

Basic computer skills

Diversity & inclusion

Education

High school diploma or equivalent

Job description

Team Rehab is seeking a Patient Administrative Coordinator to be the first point of contact in the clinic, providing empathetic support to patients and coordinating appointments. You will assist with paperwork, verify insurance details, and maintain patient records with accuracy.

The role emphasizes strong communication, computer skills, and a collaborative approach to help patients succeed in therapy. No prior experience required, but healthcare exposure is a plus.