Patient Accounts Specialist – Call Center (Growth)

Henderson Hospital; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO) is seeking a Patient Account Specialist-Call Center to handle patient and provider calls, route inquiries, and support billing processes in a fast-paced environment.

The role emphasizes clear communication, problem solving, and courteous service, with bilingual preferred and proficiency in Microsoft Excel and database entry.

Qualifications

• 1+ years of call center or healthcare customer service experience.
• High School education or equivalent.
• Bilingual preferred.
• Proficient in Microsoft Works and Excel; data entry.
• Ability to manage multiple tasks and stay patient under pressure.
• Strong problem-solving skills.

Responsibilities

• Handles incoming and outgoing calls and routes to the appropriate departments.
• Provides healthcare information, resolves issues, and ensures customer satisfaction.

Skills

Bilingual (preferred)

Multitasking

Problem-solving

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Works

Excel

Database entry

Job description

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO) is seeking a Patient Account Specialist-Call Center to handle patient and provider calls, route inquiries, and support billing processes in a fast-paced environment.

The role emphasizes clear communication, problem solving, and courteous service, with bilingual preferred and proficiency in Microsoft Excel and database entry.