Patient Account Specialist (Float) – Multi-Site Coverage

Rcchc; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

RCCHC is seeking a Patient Account Representative (Float) to support front desk duties across all sites. The role focuses on patient experience from entry to exit, billing tasks, and enrollment processes within RCCHC’s Administrative department.

The position requires a high school or business school diploma, experience in a medical practice, and proficiency in Excel/Word, with strong communication and teamwork abilities. The role supports a non-exempt, full-time schedule at multiple sites.

Qualifications

• Graduated from an accredited high school or business school.
• Experience in a business or medical practice.
• Proficient with Excel and Word.
• Ability to work independently and as part of a team.
• Strong communication and confidentiality skills.

Responsibilities

• Meet with new patients and present services offered by RCCHC.
• Process registration forms and all necessary paperwork with patients that need assistance.
• Process sliding fee applications.
• Update and maintain patient account information.
• Verify insurance and demographic information for each patient upon check-in.
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account.
• Contact no show patients daily to assist with rescheduling the patient.
• Assist patients with navigating services and ensuring access to care.
• Ability to work at all sites when needed.
• Participate as an active member of the RCCHC team.
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation.

Skills

Teamwork

Communication

Independent work

Confidentiality

Education

High School Diploma or Business School Diploma

Tools

Excel

Word

Job description

RCCHC is seeking a Patient Account Representative (Float) to support front desk duties across all sites. The role focuses on patient experience from entry to exit, billing tasks, and enrollment processes within RCCHC’s Administrative department.

The position requires a high school or business school diploma, experience in a medical practice, and proficiency in Excel/Word, with strong communication and teamwork abilities. The role supports a non-exempt, full-time schedule at multiple sites.